At ChockerCo, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review the following Refund Policy to understand our procedures for refunds, returns, and exchanges.

Eligibility

To be eligible for a refund, return, or exchange, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within [insert return period, e.g., 30 days] of the purchase date.

Refund Process

To initiate a refund or return request, please contact us at [contact@email.com] with your order number and details of the item(s) you wish to return. Our customer service team will guide you through the process and provide you with instructions on how to return the item(s) to us.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow [insert processing time, e.g., 5-7 business days] for the refund to be processed and reflected in your account.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Products that have been opened or used.
• Clearance or sale items.
• Gift cards or promotional items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a return, please contact us